Return & Refund Policy

At Manero Amsterdam, customer satisfaction is important to us. We want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, our 30-day return policy is here to help.

1. 30-Day Return Policy

We offer a 30-day return period.

You have 30 days from the date you receive your order to request a return.

To be eligible for a return, items should be unused, in their original condition, and returned with their original packaging where reasonably possible.

Please note that certain products may be subject to legal exceptions or additional return conditions.

2. How to Request a Return

To initiate a return, please contact our customer support team at:

Email: info@manero-amsterdam.com

Please include the following information:

• Your full name.

• Your order number.

• The product you wish to return.

• The reason for your return.

Our team will review your request and provide instructions on how to proceed.

Please do not send items back before receiving return instructions.

3. Refund Eligibility

Refunds may be issued when:

• The returned product meets the applicable return conditions.

• The product arrives damaged or defective.

• You receive an incorrect item.

• Your return is otherwise eligible under applicable consumer protection laws.

If a product is damaged, defective, or incorrect, please contact us with a description of the issue and supporting photographs where possible.

4. Refund Processing

Once your return has been received and inspected, we will notify you about the status of your refund.

Approved refunds will be issued to your original payment method.

Please allow additional processing time for your bank or payment provider to make the refunded amount available.

We will process approved refunds without undue delay and within any applicable legal deadlines.

5. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us at info@manero-amsterdam.com.

We will review your situation and work with you to find an appropriate solution, which may include a replacement or refund.

6. Return Shipping Costs

For returns due to a change of mind, customers may be responsible for return shipping costs, where legally permitted and where this has been properly communicated.

If an item is defective, damaged, or incorrect, Manero Amsterdam will cover reasonable return-related costs as required by applicable law.

7. Cancellations

If you wish to cancel your order, please contact us as soon as possible at info@manero-amsterdam.com.

We will do our best to accommodate cancellation requests before an order has been processed or shipped.

Once an order has been shipped, cancellation may no longer be possible. However, you may still exercise any applicable return rights.

8. Your Consumer Rights

Nothing in this policy is intended to limit or replace your statutory consumer rights.

Depending on your country of residence, you may have additional rights, including a statutory right of withdrawal, warranty rights, and remedies for defective or incorrectly delivered products.

Where mandatory consumer protection laws provide greater rights than this policy, those laws will take precedence.

9. Contact Information

If you have any questions about returns or refunds, please contact us:

Store: Manero Amsterdam
Email: info@manero-amsterdam.com

We are always happy to help and appreciate your trust in Manero Amsterdam.

Thank you for shopping with us!